Business and recreational travelers demand safe and secure hotel accommodations and responsive and friendly customer service. How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?

As Warr...

In this article, the Managing Director of Travel Consultancy Strategize Revenue and former Director of Revenue Strategy for Starwood Hotels & Resorts, Vikram Pradhan, breaks down why this Phocuswright's popular chart has flawed conclusions.

A couple of weeks ago I wrote...

Hotel facilities, however small or large they maybe, face a multitude of unique threats not always prevalent in other industries. A threat can be conceived as anything that has the potential to disrupt business, interfere with operations, harm guests, employees or phys...

I spent most of this weekend looking at reports on the hotel industry for indications of how Q1 will finish. 2017 is a year to watch for many reasons – ‘instability’ being the word of the day. Last year it was ‘uncertainty’. In particular, I was focusing on hotel distr...

In this much awaited next chapter, Starwood's former Director of Revenue Strategy provides a framework to adapt best practices from the airline industry to sell more hotel suites.

In the past few chapters I’ve talked about how hotels can sell more suites, raise average...

“Would you like to take your coffee table home with you today?” the front desk agent asks at check-out. Thanks, but I’ll pass. “The bedside lamps are 30% off?” she persists. I politely decline, pay a hefty hotel bill and go along my way.

I’m not saying that’s exactly ho...

In this fourth chapter, Starwood’s ex-Director of Revenue Strategy provides a framework to understand competitive forces for hotel suites.

In the previous three chapters of this series, I’ve detailed why we should sell more suites, how to measure our efficiency in selli...

Two seemingly conflicting articles made their debut in two respected publications this week. First, Harriet Edleson of The New York Times detailed on September 5 how hotels are enjoying record occupancies and are steering business away from OTAs. Hotels are fuller...

In this third chapter of a nine-part series, Starwood Hotels & Resorts’ former Director of Revenue Strategy for North America, explains where, and how, hotels should look for suite demand.

No, this article is not about the Zika virus. It’s actually about how to spot sui...

In this second post about selling suites in today’s environment, Starwood’s former Director of Revenue Strategy for North America, explains how to measure if you have a problem selling your suites.

 Ask any hotel General Manager (GM), Director of Sales & Marketing (DOSM...